Privacy Policy

Last Updated: November 19, 2025

DockLevel (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, platform, or use any of our services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information you provide directly:

  • Name, company name, email address, phone number
  • Account login information
  • Any documents or data uploaded to the platform (e.g., shipment records, tracking numbers, billing data)

Information collected automatically:

  • Log and usage data (IP address, browser type, device information)
  • Cookies and similar tracking technologies
  • Platform usage activity

Information from third parties:

  • Data we receive from integrated systems (API connections, webhooks, EDI feeds, SFTP, etc.)
  • Payment or billing data from payment providers (e.g., Stripe, PayCargo, Plaid)

2. How We Use Your Information

We use your information to:

  • Operate, maintain, and improve the platform
  • Provide real-time tracking, coordination, payment, and workflow services
  • Communicate with you regarding updates, support, and notices
  • Enforce our Terms of Service and maintain security
  • Analyze usage trends and optimize performance

We do not sell personal data. Ever.

3. How We Share Information

We may share information only as necessary to provide the Services:

  • With trusted service providers (hosting, analytics, payment processors)
  • With systems or platforms you choose to integrate with
  • To comply with law, regulation, or legal process
  • To prevent fraud or protect the security of the platform

We do not share information with third parties for advertising or marketing purposes.

4. Data Retention

We retain information only as long as necessary to:

  • Fulfill the purposes outlined in this policy,
  • Comply with applicable legal obligations,
  • Support audit and accounting requirements.

You may request deletion at any time.

5. Security

We implement appropriate administrative, technical, and physical safeguards including:

  • Encryption in transit (HTTPS/TLS)
  • Access controls and authentication
  • Monitoring and intrusion detection

However, no system is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights such as:

  • Accessing your data
  • Correcting inaccurate data
  • Requesting deletion
  • Objecting to processing

To exercise these rights, email: info@docklevel.com

7. Cookies & Tracking

We use cookies to improve user experience and platform performance. You may control cookies via your browser settings.

8. Third-Party Links

Our platform may link to external websites. We are not responsible for privacy practices of those sites.

9. Children’s Privacy

We do not knowingly collect information from individuals under 18. If we learn we have done so, we will delete that data promptly.

10. Changes to This Policy

We may update this Policy occasionally. Updates will be indicated by the “Last Updated” date above.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or data practices:

DockLevel
Email: info@docklevel.com

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